Full Time Executive Housekeeper in Beverly Hills (Travel)

This service and detail oriented, aesthetically minded, self-directed, hands on, highly organized professional will be responsible for day-to-day upkeep of the residences. This position reports to the Household Manager and encompasses housekeeping services, meal service, and pet care. The role requires a world class commitment to providing “5 Star” service to ensure uncompromising resident and guest experience, with extreme schedule flexibility necessary for a dynamic environment. Travel to other properties, specifically summer support in New York is a requirement. Our client currently has two additional housekeepers you perform these tasks with.

Key Responsibilities (including, but not limited to):

HOUSEKEEPING/ORGANIZATION:

• Perform and maintain daily housekeeping service including inspections of the property to ensure all areas are clean, organized and maintained.

• Utilize daily/weekly/monthly housekeeping checklists to physically complete all checklist items and ensure submittal to Household Manager weekly.

• Remain committed to maintaining rigorous organization standards including inventory/supply lists and project/task lists

• Utilize the Service Manual to ensure world-class capability in cleaning, food preparation, and service

• Laundry & linen care

  • Steam Master Bedroom linens daily

  • Launder, de-lint, fold, hang and put away clothes for principal and guests as needed and following standard practices

  • Routinely organize closets including clothing, coat, and luggage

  • Changing linens according to the bedding schedule and standards

  • Reconcile laundry with outside cleaners

• Grocery & errand shopping as needed

• Maintain the integrity of household art and rare/unique/collectible items in conjunction with all staff members

• Serve as the “aesthetic” eyes of the households focused on preserving the aesthetic and architectural integrity of the households. If something is out of place, report it and resolve it

• Perform daily inspections of the properties, reporting issues to the House Manager

SERVICE:

• Meal Service:

  • Assist in the kitchen with meal preparation

  • Set table setting based on the needs of the meal provided by the Household Manager

  • Serve and cleanup after family meals, business meetings, and special events

  • Serve appetizers, drinks, and dinner for formal and informal dinners, parties, or at-home meetings

• Guest Reception and Concierge Services:

  • Receive guests upon arrival as requested

  • Packing and unpacking as requested

  • Anticipate needs and provide “5 Star” hotel level services for the guests

  • Laundry, steaming, and ironing as requested

  • Carefully and clearly answer the telephone following all service standards and procedures

  • Greet and cater to guests according to household service standards and procedures

• Principal and Guest Care:

  • Assist with wardrobe management as requested

  • Clothing and grocery shopping as requested

  • Driving; Run errands as requested

  • Anticipate needs and provide “5 Star” hotel level services for the Principal

• Pet Care:

  • Care for family animals and their needs determined by House Manager

  • Monitor specific diet and pre-approved snacks as requested

  • Manage medication administration and daily checklist as requested

  • Daily walks, occasional grooming as needed

ESSENTIAL CHARACTERISTICS AND KEY SKILLS REQUIRED:

• Excellent judgment

• Strong character, ethics and integrity

• Service orientation at highest level of attentiveness. No job too menial to handle (e.g., always ensure that Principal is avoiding jobs that can be accomplished by others)

• Polished and professional image

• Uncompromising Schedule flexibility

• Ability to use discretion and unwavering commitment to privacy and confidentiality

• Action Orientation

• Initiative

• Unyielding willingness to be helpful

• Razor sharp eye for detail

• Organizational, management, and communication skills

• Strong personnel management and development skills

• Ability to problem solve with can-do attitude and little guidance

• Cooking skills (Family has a chef. Breakfast, snacks, occasional simple meal as needed)

• Strong social skills

• Bi-lingual a plus

• Must have a valid driver’s license

• Must be able to lift at least 75 pounds

• Mechanically and technology savvy

QUALIFICATIONS:

• Hospitality experience with highest commitment to excellence

• Highest level Housekeeping, Maintenance and serving experience

• Strong character, ethics and integrity

• Demonstrable organizational skills

• Knowledge of emergency procedures is helpful

• Schedule must be uncompromisingly flexible, frequent evening and weekend work. MOSTLY A SET SCHEDULE.

• Travel between properties is required as requested. Must be willing to travel to New York and Montana as requested. (Travel approx. 3-4x/year for 5-10 days)

COMPENSATION:

• Highly Competitive Salary Dependent Upon Experience, Comprehensive Benefit Package. Generous and Fair Household with Limited Turnover.